Terms of Service

Last updated: July 27, 2026. Lumasee is a service of Antesis LLC, a California limited liability company (Entity No. B20260277818), Chino Hills, California, operating under the fictitious business name "Lumasee." In these terms, "we" and "us" mean Antesis LLC. "You" means the business that engages the service. Questions: support@lumasee.com.

You agree to these terms when you begin service with us — that is, when you provide payment details and we activate your account. Accounts are currently set up by us during a scheduled onboarding call rather than through self-service signup.

What the service does

Lumasee is a managed reputation service for home-services businesses. The service consists of:

Printed QR review cards. We supply cards carrying a unique link for each of your technicians. Your technician hands one to the customer at the end of a job. The customer scans it and is asked how the job went.

An honest, ungated path to Google. Every customer who scans is offered the same unaltered route to leave a public Google review. We never divert, withhold, filter, or discourage anyone. A customer who indicates dissatisfaction is offered the option to tell you privately and a clearly visible link to post publicly on Google if they prefer.

Private dissatisfaction alerts. When a customer indicates they were unhappy, we email you promptly with what they said and which technician was on the job, so you have the opportunity to make it right.

Email follow-up. Where you supply customer email addresses, we send a follow-up review request on your behalf, subject to the consent and suppression rules below.

Reply drafting. We draft replies to reviews your profile receives, in your voice, for your approval. Publishing a reply to Google requires Google Business Profile API access. Where that access has not been granted for your profile, we supply drafts for you to post yourself. See "Features that depend on third parties" below.

Features that depend on third parties

Some parts of the service depend on access granted by Google or by mobile carriers, and we do not control whether or when that access is granted. Where access has not been granted, we deliver the nearest equivalent by hand and tell you plainly which is which. Specifically: publishing replies directly to Google requires Google Business Profile API approval, and until it is granted we provide approved drafts for you to publish; and SMS review requests are not currently active (see the SMS section below). We do not bill separately for these features and we do not charge more when they become available.

Pricing, trial, cancellation, and refunds

Price. $200 per month, flat. No setup fee, no per-message or per-review charges, no contract or minimum term.

Trial. Your first 14 days are free. A payment method is required to begin the trial and is stored securely by our payment processor, Stripe. We never see or store your full card number.

First charge. Your card is charged after the trial ends — on or after day 15 — and monthly thereafter on the same date. We email you before the first charge. Cancel before the trial ends and you are never charged.

Cancellation. Cancel at any time by emailing support@lumasee.com. We will confirm in writing within one business day. Cancellation takes effect at the end of the current billing period; you keep the service until then. There is no cancellation fee and no notice period.

Refund. If you cancel within 10 days of your first charge, we refund that charge in full, for any reason or none. Beyond that window, payments already made are non-refundable, though you may cancel future billing at any time.

Support

We respond to support requests by email the same business day. Support is provided by email at support@lumasee.com.

Customer data you provide to us

To operate the email follow-up and any past-customer campaign, you may provide us with contact details for your own customers. In doing so:

You confirm that each person on any list you provide is an actual customer of your business with a prior business relationship, that the contact details are accurate and lawfully obtained, and that you have the right to have them contacted about their service experience. You are responsible for excluding anyone who has asked not to be contacted.

We process that data solely to deliver the service to you. We do not sell it, rent it, share it with other clients, or use it to market anything other than the review request sent on your behalf. Every message we send on your behalf identifies your business, identifies Antesis LLC as the sender, carries a physical postal address, and contains a working one-click opt-out. Opt-outs are honored permanently and automatically, and we will not send to that address again on your behalf. On cancellation we will delete or return your customer contact data on written request. Our handling of personal information is described further in our Privacy Policy.

SMS / text messaging program — NOT CURRENTLY ACTIVE

Current status. Lumasee does not send SMS text messages at this time. Review requests are delivered by printed QR card and by email only. The description below governs the SMS program if and when it is activated; we will notify you before any text message is sent on your behalf.

Program description. The Lumasee review-request program sends SMS text messages, on behalf of our business clients, to that business's own customers following a completed service, inviting them to leave an honest review and providing a review link. Lumasee business clients provide the customer phone numbers; recipients are existing customers of the business with a prior relationship.

Message frequency. Message frequency varies; recipients typically receive one review-request message per completed service, with at most limited follow-up. This is not a recurring subscription messaging program.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out. Recipients can opt out of messages at any time by replying STOP to any message. After replying STOP, no further messages will be sent.

Help. For help, recipients can reply HELP to any message or email support@lumasee.com.

Carriers. Wireless carriers are not liable for delayed or undelivered messages. Consent to receive messages is not a condition of any purchase.

Your responsibilities

You confirm that you own or manage the Google Business Profile associated with your account, that customer contact details you send us belong to real customers of completed jobs who have a prior relationship with your business, and that you have the right to have them contacted. You agree not to use Lumasee to solicit fake reviews, incentivize reviews, discourage negative reviews, or contact people who are not your customers. You are responsible for handing out review cards honestly — to every customer, not only the ones you expect to be pleased. We may suspend accounts used in violation of Google's review policies, carrier messaging policies, or applicable law.

Google policies

Lumasee requests honest feedback from all customers equally and never gates, filters, incentivizes, or fabricates reviews. Google controls its own platform; we cannot guarantee any particular review outcome, count, rating, search position, or that Google will publish any given review or reply. We make no promise about your ranking in Google search or Maps. Lumasee is not affiliated with, endorsed by, or sponsored by Google.

Our service commitment

During your first 30 days of active service we commit to: supplying printed review cards for each technician you name; sending a review request to every customer whose email address you provide, subject to the consent and suppression rules above; alerting you to every dissatisfied-customer submission we receive; drafting a reply to every review your profile receives, for your approval; and responding to every support request the same business day. If we fail to deliver on any of these, that month is free upon request.

Because Google and your customers control whether any individual review is written or published, we commit to our work — not to a specific number of reviews, a rating, or a search position.

Limitation of liability

The service is provided "as is." To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the three months preceding the claim. We are not liable for indirect or consequential damages, for content posted by reviewers, or for the acts or availability of third-party platforms including Google, Stripe, and email or messaging providers.

Changes and contact

We may update these terms. Material changes will be emailed to active customers before they take effect; continued use after that constitutes acceptance. Governing law: California. Contact: Antesis LLC, Chino Hills, California — support@lumasee.com.

These terms are a working draft prepared for launch readiness and should be reviewed by an attorney before Lumasee begins charging customers. Every statement above has been checked against what the service actually does as of July 27, 2026.