Terms of Service

Version 2026-08-27 · Last updated: August 27, 2026. Lumasee is a service of Antesis LLC, a California limited liability company (Entity No. B20260277818), Chino Hills, California, operating under the fictitious business name "Lumasee." In these terms, "we" and "us" mean Antesis LLC. "You" means the business that engages the service. Questions: support@lumasee.com.

You agree to these terms at checkout, by checking the box confirming your agreement before payment is completed. We record which version of these terms you accepted and the date you accepted it. You sign up by completing checkout through our payment link. There is no scheduled onboarding call. After payment we set up your account and email you a short onboarding video and a checklist you complete online, at your own pace.

What the service does

Lumasee is a managed reputation service for home-services businesses. The service consists of:

Personal QR review codes. We provide a personal QR code, carrying a unique link, for each technician you name. Your technician displays it from his own phone at the end of a job. The customer scans it and is asked how the job went. No printed card or other physical item is supplied.

An honest, ungated path to Google. Every customer who scans is offered the same unaltered route to leave a public Google review. We never divert, withhold, filter, or discourage anyone. A customer who indicates dissatisfaction is offered the option to tell you privately and a clearly visible link to post publicly on Google if they prefer.

Private dissatisfaction alerts. When a customer indicates they were unhappy, we email you promptly with what they said and which technician was on the job, so you have the opportunity to make it right.

Email follow-up. Where you supply customer email addresses, we send a follow-up review request on your behalf, subject to the consent and suppression rules below.

Reply drafting. We draft replies to reviews your profile receives, in your voice, for your approval. Publishing a reply to Google requires Google Business Profile API access. Where that access has not been granted for your profile, we supply drafts for you to post yourself. See "Features that depend on third parties" below. Where publishing access has been granted for your profile, replies to positive reviews are held for a 14-day review window before they publish; if you do not veto a drafted reply within that window, it publishes and you are deemed to have approved it. Replies to negative reviews require your affirmative approval before they publish. Either way, once a reply publishes you are treated as its author for all purposes, including under "Limitation of liability" below.

Features that depend on third parties

Some parts of the service depend on access granted by Google or by mobile carriers, and we do not control whether or when that access is granted. Where access has not been granted, we deliver the nearest equivalent by hand and tell you plainly which is which. Specifically: publishing replies directly to Google requires Google Business Profile API approval, and until it is granted we provide approved drafts for you to publish; and SMS review requests are not currently active (see the SMS section below). We do not bill separately for these features and we do not charge more when they become available.

Pricing, trial, cancellation, and refunds

Price. $299 per month, flat. No setup fee, no per-message or per-review charges, no contract or minimum term.

Trial. Your first 21 days are free. A payment method is required to begin the trial and is stored securely by our payment processor, Stripe. We never see or store your full card number.

First charge. Your card is charged after the trial ends — on or after day 22 — and monthly thereafter on the same date. We email you before the first charge. Cancel before the trial ends and you are never charged.

Cancellation. Cancel at any time by emailing support@lumasee.com. We will confirm in writing within one business day. Cancellation takes effect at the end of the current billing period; you keep the service until then. There is no cancellation fee and no notice period.

Refund. If you cancel within 10 days of your first charge, we refund that charge in full, for any reason or none. Beyond that window, payments already made are non-refundable, though you may cancel future billing at any time.

Support

We respond to support requests by email the same business day. Support is provided by email at support@lumasee.com.

Customer data you provide to us

To operate the email follow-up and any past-customer campaign, you may provide us with contact details for your own customers. In doing so:

You confirm that each person on any list you provide is an actual customer of your business with a prior business relationship, that the contact details are accurate and lawfully obtained, and that you have the right to have them contacted about their service experience. You are responsible for excluding anyone who has asked not to be contacted.

We process that data solely to deliver the service to you. We do not sell it, rent it, share it with other clients, or use it to market anything other than the review request sent on your behalf. Every message we send on your behalf identifies your business, identifies Antesis LLC as the sender, carries a physical postal address, and contains a working one-click opt-out. Opt-outs are honored permanently and automatically, and we will not send to that address again on your behalf. On cancellation we will delete or return your customer contact data on written request. Our handling of personal information is described further in our Privacy Policy.

You agree to defend, indemnify, and hold Antesis LLC harmless from any third-party claim, demand, or regulatory inquiry arising from: (a) the accuracy of any customer contact list you provide to us or your right to have those contacts reached; or (b) your misuse of the review flow, including presenting review-request QR codes or invitations in a manner that selectively solicits or discourages reviews based on anticipated sentiment.

SMS / text messaging program (owner alerts) — NOT YET ACTIVE

Current status. Lumasee does not send SMS text messages. No message has been sent under this program and none will be until the mobile carrier registration it depends on is complete. We will notify account holders before the first message is sent. Lumasee does not text your customers — review requests to consumers are delivered by QR code and by email, and the program described below would not change that.

Program description, when it becomes active. The Lumasee owner-alerts program will send operational SMS messages to the account owner's registered mobile number only: notifications of missed customer calls captured by Lumasee's answering service, alerts about new Google reviews on the account's business profile, and urgent service notices. It is an operational notification program for our own business customers, not marketing, and not messaging to consumers.

How consent will be collected. Before the program activates, account owners will opt in by supplying a mobile number and giving explicit consent, and we will store that consent with a timestamp and the exact wording consented to. Consent will not be a condition of any purchase, and an account that does not opt in will work exactly as it does today. Mobile opt-in data and SMS consent will not be shared with or sold to third parties or affiliates for marketing purposes. No such consent has been collected to date.

Message frequency. When active, frequency will vary with account activity, such as the number of missed calls and new reviews.

Message and data rates. Message and data rates may apply, depending on your mobile carrier and plan.

Opt-out and help. When active, recipients will be able to opt out at any time by replying STOP to any message, after which no further messages will be sent, and to reply HELP for help. You can reach us at support@lumasee.com at any time, now or later.

Carriers. Wireless carriers are not liable for delayed or undelivered messages.

Your responsibilities

You confirm that you own or manage the Google Business Profile associated with your account, that customer contact details you send us belong to real customers of completed jobs who have a prior relationship with your business, and that you have the right to have them contacted. You agree not to use Lumasee to solicit fake reviews, incentivize reviews, discourage negative reviews, or contact people who are not your customers. You are responsible for showing the review code honestly — to every customer, not only the ones you expect to be pleased. We may suspend accounts used in violation of Google's review policies, carrier messaging policies, or applicable law. You agree to grant Lumasee manager access to your Google Business Profile and to maintain that access for the duration of your subscription. Some features, including publishing replies on your behalf, are unavailable without it.

Google policies

Lumasee requests honest feedback from all customers equally and never gates, filters, incentivizes, or fabricates reviews. Google controls its own platform; we cannot guarantee any particular review outcome, count, rating, search position, or that Google will publish any given review or reply. We make no promise about your ranking in Google search or Maps. Lumasee is not affiliated with, endorsed by, or sponsored by Google.

Our service commitment

During your first 30 days of active service we commit to: providing a personal QR review code for each technician you name; sending a review request to every customer whose email address you provide, subject to the consent and suppression rules above; alerting you to every dissatisfied-customer submission we receive; drafting a reply to every review your profile receives, for your approval; and responding to every support request the same business day. If we fail to deliver on any of these, that month is free upon request.

Because Google and your customers control whether any individual review is written or published, we commit to our work — not to a specific number of reviews, a rating, or a search position.

Limitation of liability

The service is provided "as is." To the maximum extent permitted by law, our total liability for any claim is limited to the amounts you paid us in the three months preceding the claim. We are not liable for indirect or consequential damages, for content posted by reviewers, for any AI-drafted reply once published under the deemed-authorship provision above, or for the acts or availability of third-party platforms including Google, Stripe, and email or messaging providers.

Entire agreement

These Terms, as posted at the time you begin service, are the entire agreement between you and Antesis LLC regarding the service. Nothing said in any conversation modifies these Terms; any change must be in writing and signed by both parties.

Changes and contact

We may update these terms. Routine changes take effect on posting and will be emailed to active customers for their records. Material changes — including any change to pricing, the limitation of liability, or dispute resolution — will be emailed to active customers and require an affirmative acceptance before they apply to your account; until then, the prior version continues to govern your account. Governing law: California. Contact: Antesis LLC, PO Box 1062, Chino Hills, CA 91709 — support@lumasee.com.

These terms were reviewed by an attorney in August 2026, against the version dated August 13, 2026. Four things have changed since that review and none has been attorney-reviewed: the monthly price, the SMS / text messaging section, how review requests reach your customers, and how accounts are set up. Two corrections to our own record: the SMS section was revised twice, on August 24 and again on August 25, 2026; and the version dated August 13 covered two different documents, because the August 24 revision was published before the version date was updated. The current version is 2026-08-27.