Privacy Policy

Last updated: July 2026. Lumasee ("we," "us") provides managed Google review services for small businesses. This policy explains what we collect, why, and your choices. Questions: support@lumasee.com.

Information we collect

Account information you provide: your name, business name, email, and phone number. Customer contact details you send us (a customer's name, phone number, or email) solely to request a review on your behalf. Payment details are processed by Stripe; we never store card numbers.

Google Business Profile data

When you connect your Google Business Profile, you authorize Lumasee — via Google's official OAuth flow — to access the profile you own or manage. We use this authorization to read your incoming reviews, post replies you have approved, and aggregate your review history into reporting for you. We never access any profile without the owner's explicit authorization, and we never solicit, filter, gate, suppress, or fabricate reviews — every customer receives the same unaltered path to leave a review. You can revoke Lumasee's access at any time from your Google Account permissions page (myaccount.google.com/permissions), and we will delete your stored tokens on request.

How we use information

To operate the service: sending review requests, drafting and publishing approved replies, generating your insights and weekly summaries, billing, and support. We do not sell your data or your customers' data. We do not use your customers' contact details for anything other than the review request you initiated.

Storage and security

Data is stored with our infrastructure providers (Supabase, Vercel, Stripe, Twilio, Resend) in the United States, protected by access controls and encryption in transit. Google access tokens are stored encrypted. We retain data while your account is active; on cancellation you may request deletion of your data at support@lumasee.com.

Text messages

Review-request texts are sent only to customers whose details a business owner provided after a completed job. Recipients can reply STOP at any time to opt out of further messages.

Your rights

You may access, correct, or delete your personal information, and California residents have rights under the CCPA including the right to know and the right to delete. Contact support@lumasee.com and we will respond within 30 days.

Changes

We will post any changes to this policy on this page with an updated date.